Why Culture Is the Hardest Thing to Change
A true crime documentary about misconduct in a UK police force sparked a question worth sitting with: why do people walk past behaviors they know aren't right? Kim Keane digs into what's actually behind workplace silence — and why policies, structures, and leadership alone can't fix a culture where people don't feel safe enough to speak up.
Key Takeaways:
Culture is hard to change because it's not just about behaviors. It's about the thoughts and beliefs driving them.
People walk past unacceptable behaviors because past experiences have taught them it isn't safe to speak up.
Policies and systems don't fix the problem when the underlying environment hasn't changed like a punch card system doesn't address why people are late.
Creating psychological safety isn't a one-and-done initiative. It requires ongoing effort from leadership, team members, and the organization working together.
Speaking up feels risky because it often is until the environment consistently demonstrates that it's safe to do so.
Connect with Kim: 🔗 LinkedIn | Substack: Kim Keane Consulting